Yellowhammer Roofing ("Yellowhammer Roofing," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a request for service, communicate with us, or interact with our advertising, email, and text messaging programs.
1. Information We Collect
We may collect information that you voluntarily provide to us as well as information collected automatically when you use our website.
- Personal and contact information: name, phone number, email address, property address, company name, and other contact details.
- Service request information: roofing or exterior service requested, preferred contact method, requested timeline, insurance information you choose to provide, referral source, and messages submitted through our forms.
- Automatically collected information: IP address, browser and device information, referring URLs, pages visited, approximate location, and website interaction data.
- Marketing and advertising information: information collected through advertising, analytics, cookies, pixels, and similar technologies used to understand campaign and website performance.
- Communication information: records relating to emails, telephone calls, text messages, consent, opt-outs, and customer service interactions.
2. How We Use Your Information
We may use collected information to:
- Respond to inquiries and requests for roofing or related services.
- Schedule inspections, appointments, estimates, and project-related communications.
- Provide customer service and communicate about active or potential projects.
- Operate, maintain, secure, and improve our website and business systems.
- Measure website traffic, advertising performance, and marketing effectiveness.
- Send communications where you have requested them or where otherwise permitted by law.
- Prevent fraud, abuse, unauthorized activity, and security incidents.
- Comply with applicable legal and regulatory requirements.
3. How We Share Information
Yellowhammer Roofing does not sell personal information. We may disclose information when reasonably necessary to operate our business, including to service providers that support website hosting, customer relationship management, email delivery, text messaging, analytics, advertising, scheduling, and other business functions.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, safety, and security of Yellowhammer Roofing, our customers, or others.
4. SMS / Text Messaging
Yellowhammer Roofing may offer text messaging to customers and prospective customers for service-related communications, including inquiries, scheduling, inspections, estimates, project updates, customer service, and other communications related to our services.
SMS Consent. By providing your mobile telephone number and affirmatively opting in to text messaging, you consent to receive SMS/text messages from Yellowhammer Roofing at the number provided. Message frequency may vary. Message and data rates may apply.
Consent is not a condition of purchase. You are not required to consent to text messaging in order to purchase goods or services from Yellowhammer Roofing.
Opting out. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact Yellowhammer Roofing using the information below.
Mobile information. Mobile information, including phone numbers, SMS opt-in data, and consent records, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to provide messaging and related services on behalf of Yellowhammer Roofing.
We may maintain records relating to SMS consent, the source and time of consent, messages sent, and opt-out requests as reasonably necessary to administer our messaging program and demonstrate compliance.
5. Email Communications
We may use the email address you provide to respond to inquiries, send service-related information, provide account or security notifications, and communicate about Yellowhammer Roofing services. Where an unsubscribe mechanism is provided for marketing email, you may use it to opt out of those marketing communications. Transactional or service-related messages may still be sent when appropriate.
6. Advertising, Analytics, Cookies & Tracking Technologies
Our website may use cookies, pixels, analytics services, and similar technologies to provide website functionality, understand visitor behavior, measure advertising performance, and improve our services.
We may use services such as Google Analytics, Google Ads, and Meta advertising technologies. These services may collect or receive information from our website and elsewhere on the Internet in accordance with their own privacy practices.
You may control cookies through your browser or device settings and may use privacy and advertising preference tools offered by applicable advertising platforms.
7. Customer & Lead Management
Information submitted through our website may be stored in Yellowhammer Roofing business systems and may be transferred to service providers or customer relationship management platforms used to process leads, schedule work, communicate with customers, and manage roofing projects.
8. Data Security & Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes described in this Policy, to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
9. Your Privacy Choices
Depending on the circumstances and applicable law, you may contact us to request access to, correction of, or deletion of certain personal information. You may also:
- Opt out of SMS communications by replying STOP.
- Opt out of applicable marketing emails using the unsubscribe mechanism provided.
- Control cookies and similar technologies through your browser or device settings.
- Contact us with questions about how your information is used.
10. Children's Privacy
Our website and roofing services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
11. Third-Party Websites
Our website may contain links to third-party websites, services, manufacturers, social networks, or other resources. Yellowhammer Roofing is not responsible for the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. Updates will be posted on this page with a revised effective date.